Refund Policy
Our commitment to fair and transparent refund practices
1. Introduction
At Bank Statements Converter, we strive to ensure complete customer satisfaction with our services. This Refund Policy outlines the conditions under which we offer refunds for subscription payments.
2. Eligibility for Refunds
Refund eligibility is determined based on the following criteria:
2.1 Full Refunds
You may be eligible for a full refund if all of the following conditions are met:
- Your request is made within 7 days of the initial subscription purchase date
- You have not utilized any credits from your account (all credits remain unused)
- You have not processed any documents using our service
2.2 Partial Refunds
You may be eligible for a partial refund if all of the following conditions are met:
- Your request is made within 7 days of the initial subscription purchase date
- You have used only a portion of the credits allocated to your account
The partial refund amount will be calculated proportionally based on the number of unused credits remaining in your account at the time of the refund request.
3. Refund Process
To request a refund:
- Contact our customer support team at support@bankstatementsconverter.ai
- Include your account email address and the reason for your refund request
- Our team will review your request and account usage within 2-3 business days
- If approved, refunds will be processed to the original payment method used for the purchase
Please note that refund processing times may vary depending on your payment provider, typically taking 5-10 business days to appear on your statement.
4. Non-Refundable Circumstances
Refunds will not be issued in the following circumstances:
- Requests made after the 7-day refund period has expired
- Accounts that have used all allocated credits
- Subscriptions that have been canceled and reactivated multiple times
- Cases of account misuse or violation of our Terms of Service
5. Subscription Cancellations
Canceling your subscription will stop future billing but does not automatically qualify you for a refund of the current billing period. To cancel your subscription:
- Log in to your account
- Navigate to the Billing section
- Select "Cancel Subscription"
- Follow the prompts to complete the cancellation
After cancellation, you will retain access to your subscription benefits until the end of the current billing period.
6. Special Circumstances
We understand that special circumstances may arise. If you experience technical issues or service disruptions that significantly impact your ability to use our service, please contact our support team. We will review these situations on a case-by-case basis.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.
8. Contact Us
If you have any questions about our Refund Policy, please contact us at: